My Association Journey to Association 4.0

Helping Associations and Nonprofits Shape the Future

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Category: customer experience

January 16, 2025December 31, 2024 Sherry Budziak

How Ready Is Your Association? Discover Your Pathway to Excellence 

December 26, 2024December 20, 2024 Sherry Budziak

Top Digital Trends of 2024 and How to Prepare for 2025 

December 17, 2024December 13, 2024 Sherry Budziak

Leveraging AI for Personalized Member Engagement

February 14, 2023 Sherry Budziak

Customer Experience Plays Marketing as a Long Game

January 24, 2023 Sherry Budziak

Catching Up to Nordstrom—Deliver Member Delight

July 20, 2021July 21, 2021 Sherry Budziak

Customer Experience Lifts Service to the Stratosphere

Recent Posts

  • AI is Coming for Your Assumptions—Are You Ready? December 17, 2025
  • Digital Dexterity: The Skill Your Association Can’t Ignore  December 10, 2025
  • If Everything Is a Priority… Nothing Is.  December 3, 2025
  • Stop Chasing Trends. Start Solving Problems.  November 26, 2025
  • The Silent Killer of Innovation? Your Org Chart.  November 19, 2025
  • AI Won’t Replace You. But It Will Replace What You Ignore.  November 12, 2025
  • Your Members Are Changing. Are You?  November 5, 2025
  • Digital Strategy Is Not a Side Hustle  October 29, 2025
  • AI is Reshaping Associations—Are You Ready to Reskill Your Workforce?  October 22, 2025
  • When Everything Feels Urgent, Nothing Moves Forward  October 15, 2025

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